Autodesk Screencast is a tool that allows users to record, edit and watch interactive instructional videos. During my summer internship, I worked on redesigning Screencast to make it more accessible to customers who are deaf and hard of hearing. In addition, My team and I also redesigned the user interface to make it more streamlines and improve the overall customer experience.
Screencast is a great learning resource for Autodesk customers. It allows experts to record their screens and share their knowledge with others. However, Screencast is not accessible by customers who are deaf or hard of hearing. This prevents the tool from reaching such customers and makes it not appropriate for use in educational institutions.
In order to get familiar with the product, we started by conducting heuristic evaluation and looked through existing research that the team had already documented. We also went through the data that we can get through Google Analytics and the Autodesk Community Forums
We created a stakeholder map to get insights into the following questions:
Next, we conducted a competitive analysis in three dimensions - recorders, transcription services, and players with transcripts. This gave us a better understanding of some of the problems we might face, as well as how other solutions have tackled them.
To better understand our target population and user needs, we conducted interviews with Screencast users. The users varied in levels of experience with the app. We also interviewed some users were hard of hearing, as well as other that were not.
In order to get value out of the data that we collected, we synthesized it using an affinity map. We used the LUMA Institute exercise Rose, Thorn, Bud. This allowed us to better visualize the data, draw conclusions and get a sense of direction for our next steps.
After getting a better understanding about our product, customers and possible transcription services, we brainstormed potential solutions.
We then brainstormed and sketched our ideas, which we used to have more discussions with more developed ideas. We reviewed each other's work and suggested changes.
We then created high-level prototypes using Framer. We picked that tool, because of its ability to produce highly interactive prototypes. We believed this was required for effectively testing a video player concept.
We tested our prototypes with 6 customers, 2 of which were deaf or hard of hearing. Our testing gave us insights into what worked and what could be improved with our design. This led us to continue refining our prototype. The test sessions included the following steps:
Based on the feedback we got, we made changes to our prototypes and conducted a second usability testing session to verify that the new changes worked well.
In addition to the interactive prototypes, we produced specifications documents as a final deliverable. Selected visuals from the documents are shown below.
We improved the design of the video recorder and editor by simplifying the interactions and reducing unnecessary elements.
We redesigned Screencast, to make it better and more useful to our customers. Here are the improvements over the old design: